"After-sales service should become the new standard for real estate developers in Poland’s warehouse market," says Tomasz Kostrzewa, Senior Investment Director at 7R Solution. Many of the real…
After-sales service should become the new standard for real estate developers in Poland’s warehouse market – says Tomasz Kostrzewa, Senior Investment Director at 7R Solution.
Many real estate developers today still do not seem to appreciate the value provided by after-sales service. Although seen as a key component in creating a positive customer experience—for both buyers and tenants—so-called after-sales service is often overlooked in the sales process by vendors in the commercial real estate sector. This is despite the fact that, in the eyes of experts, its role in building healthy long-term business relationships remains crucial, while ignoring contractual obligations can have unpleasant consequences for both the buyer and the seller.
The sale of a commercial development is a complex process that, contrary to popular belief, does not end once the deal is closed. Since entering the Polish market, 7R Solution has sold a total of 26 projects, worth more than PLN 2 billion. As specialists in our field, we remain involved with the projects we bring to market not only during the sales process, but long after the deal is finalized—whether we continue to act as property managers or not.
says Tomasz Kostrzewa
Senior Investment Director, Capital Markets at 7R
A dedicated team of experts
The dedicated 7R team of experts is responsible for all post-sales activities and has been appointed to oversee all efforts aimed at fulfilling contractual obligations. This involves resolving all technical, legal, and administrative issues to improve property management.
“It is our responsibility, as a real estate developer, to fulfill all the obligations set forth in the notarial deed,”says Tomasz Kostrzewa. “Our post-sale service is not intended to generate profit. It is simply a matter of keeping our word to our business partners,” he adds.
Depending on the investment strategy, the process of acquiring an investment property should enable the buyer to start reaping the benefits of their investment as quickly as possible. This means that once the property changes hands, it must be maintained in good condition, but maintaining good relationships with tenants is just as crucial.
Going through changes
When, as a result of the sale, both the owner and the manager change at the same time, it is important that all the inside information related to the property’s operations be passed on as quickly as possible. This includes all the formalities arising from the new situation. It is extremely important that the tenants not be affected by this change, so that the property’s value as an investment remains unaffected.
says Tomasz Kostrzewa
The tenant base in the Polish warehouse market remains highly diversified. There are companies that rightly view their warehouses as part of a shared business strategy between themselves and the landlord. For the most part, these are very well-run logistics companies. Thanks to their scale and the highly specialized services they offer, they can easily adapt to changes, including changes in ownership. However, there are also those who may not be familiar with these procedures and therefore require guidance.
This is why—whenever possible—we strive to retain our role as property managers, as this allows us to maintain good relationships with our tenants. It stands to reason that, as the developer, we have the best understanding of the needs of the clients for whom we have been building properties.
Tomasz Kostrzewa points out
About the author
Author's Bio
Lilianna (Elżbieta) Laudy
Marketing & Digital Manager
Lilianna Laudy serves as Digital & Marketing Manager at 7R SA, where she is responsible for developing digital and marketing initiatives that support brand visibility and online communication…
